Privacy Policy

This Privacy Policy establishes the terms under which SysOpsLink uses, manages, and protects the information provided by users when filling out the contact and quote request forms.

In accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), the confidential, secure, and transparent treatment of all your personal data and technical information is fully guaranteed.

1. Data Controller

In compliance with current regulations, please be advised that the management of technical and commercial services offered under the commercial brand SysOpsLink is the sole responsibility of an independent professional:

• Controller / Responsible Party: R. C. Bertran (Independent Professional)
• NIF/DNI: 53398554Y
• Effective Address: España, Oliana, 25790 (Available upon justified request for contractual clients)
• Contact Email: [email protected]

Security and transparency note: In accordance with our perimeter security and network privacy policy, full tax identification and identity data are provided directly and transparently within binding technical quotes, non-disclosure agreements (NDAs), and invoices issued under the corresponding Spanish tax regime (specific registrations in the economic activities census).

2. Data Collected and Purpose

Through the website forms, we only collect data strictly necessary to study, evaluate, and perform the contracted services:

• Contact Form: Full name or company, email address, subject, and message. This data is processed for the purpose of resolving your doubts, general inquiries, or technical collaboration proposals.
• Quote Form: Full name or company, professional email address, profile (individual, freelancer, or SME), selected technological ecosystem, type of project, details of your systems architecture, and preference regarding the free initial 30-minute assessment. This data is processed for the sole purpose of designing a tailored technical and financial proposal.

No international data transfers or automated profiling for advertising purposes are conducted.

3. Lawfulness of Processing

The legal basis that legitimizes the processing of your data is the express and free consent you grant by checking the mandatory acceptance box of this Privacy Policy before submitting any form.

4. Data Retention

The data provided will be kept for the following periods:

• If the request does not lead to a service contract, the data will be destroyed or anonymized within a maximum period of 12 months after the last contact.
• If a commercial relationship is formalized, billing data and operational technical information will be retained during the legal periods required by the tax and commercial legislation of Spain.

5. Confidentiality and Infrastructure Security

We understand the highly critical nature of the details regarding servers, network topologies, or credentials shared in the quote form. We pledge, under strict professional secrecy, to maintain their complete confidentiality. All communications with the website travel encrypted under HTTPS protocol, and received emails are stored on secure servers equipped with strict access control measures.

6. Your Rights as a User

In accordance with the GDPR, you have the right to exercise your rights of Access, Rectification, Erasure (Right to be Forgotten), Restriction of processing, Data Portability, and Objection free of charge.

To exercise them, you can send an email directly to [email protected] indicating "GDPR Rights" in the subject line and attaching the necessary information to verify your identity.

Furthermore, if you consider that your data has been processed inappropriately, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).